Privacy Policy

Your privacy matters

Tateside Limited ("We", “Us”) is committed to protecting and respecting your privacy. This Privacy and Cookies Policy (“Policy”) (together with any other documents referred to therein) sets out the basis on which the personal data collected from you, or that you provide to Us will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.



For the purpose of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, (collectively the “Data Protection Laws”) the Data Controller is Tateside Limited (company number 06640973).


Information we collect from you

We collect and process some or all of the following types of information from you in the course of providing our services:

  • Information that you provide in the course of communications with Us. This includes information you provide when requesting further details of Our products and services, when you book an appointment through our website, or when negotiating contracts for the provision of products and/or services (either where we are your customer or a supplier).
  • Specifically we will process personal details such as your name, company, email address, telephone numbers (switchboard, direct lines and mobile numbers) and any information input by you when submitting a booking or contact form via our website, completing our survey forms, or otherwise using our Services.
  • If you contact Us, We may keep a record of that correspondence. This may include your CV or application for employment letter.
  • We may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them.
  • Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.



Lawful basis for processing

We rely on legitimate interest as the lawful basis on which We collect and use your personal data. Our legitimate interests are performance of contracts with our customers and suppliers, marketing and business development and the administration and improvement of our website.

Purposes of processing

We use information held about you in the following ways:

  • To provide you or the organisation that you are engaged by with our services.
  • To carry out our obligations arising from any contracts entered into between you (or the organisation that you are engaged by) and Us.
  • To provide you with information and offers that you request from Us or which We feel may interest you.
  • To notify you about changes to our service.
  • To ensure that content on the website is presented in the most effective manner for you and for the device(s) you use to access and view the website:



We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (e.g. to host our servers).

We may disclose your personal data to any member of our corporate group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable).

We may also disclose your personal data to third parties:

  • in the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets; or 
  • if We or substantially all of our assets are acquired by a third party, in which case personal data held by Us about our customers will be one of the transferred assets; or 
  • if We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or 
  • to protect Our rights, property, or safety or that of our affiliated entities and our users and any third party We interact with the to provide the Website; or
  • with the exception of Insurance companies, loss assessors, regulatory authorities and other fraud prevention agencies for the purpose of fraud prevention and to comply with any legal and regulatory issues and disclosures; or
  • in relation to selected third parties only, only to the extent that you have consented to such selected third parties notifying you about certain goods or services, which may be of interest to you; or

Other than as set out above, and save insofar as is necessary in order for Us to carry out our obligations arising from any contracts entered into between you and Us, We will not share your data with third parties unless We have procured your express consent to do so.



We take appropriate measures to ensure that any personal data are kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way.   We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

Keeping your personal data up to date

If your personal details change you may update them by contacting Us using the contact details below.  

We will endeavour to update your personal data within Thirty (30) days of any new or updated personal data being provided to Us, in order to ensure that the personal data We hold about you is as accurate and up to date as possible once the requestor’s identity has been verified.

How long we keep your personal data

We will hold the data set out above for a reasonable time having regard to the nature of the personal data and the purpose for which it was collected. Timescales for retention of information can be in order to fulfil our contractual and financial obligations to our clients. They also take into account our need to meet any legal, statutory and regulatory obligations. In particular:

  • Where we hold your personal data in connection with the performance of a contract with one of our customers or suppliers, we will hold your data, and in particular any communications between you and us in relation to the negotiation or performance of the contract by either party for so long as that contract is in force and for a period of at least 7 years after;
  • Where we hold your data in connection with the marketing or promotion of our business, we will hold your data for up to 2 years, or for up to 2 years after you last communicated with us, if later.
  • In respect of website usage data, we hold your data for 5 years from the date of collection.


Where we store your personal data

If you would like further information, please contact Us OR Email our Data Protection Officer (see ‘Contact’ below). We will not otherwise transfer your personal data outside of the United Kingdom OR EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.


Under the UK General Data Protection Regulation you have a number of important rights. In summary, those include rights to:

  • access to your personal data and to certain other supplementary information that this Policy is already designed to address
  • require Us to correct any mistakes in your information which We hold
  • require the erasure of personal data concerning you in certain situations
  • receive the personal data concerning you which you have provided to Us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal data concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal data
  • otherwise restrict our processing of your personal data in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the UK General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email call or write to Us
  • let Us have enough information to identify you, 
  • let Us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let Us know the information to which your request relates



We hope that We can resolve any query or concern you raise about our use of your information. 

The supervisory authority in the UK is the Information Commissioner’s Office (ICO) who may be contacted at telephone: 0303 123 1113.



We reserve the right to modify this Policy at any time. Any changes We may make to our Policy in the future will be notified and made available to you using the Website. Your continued use of the services and the Website shall be deemed your acceptance of the varied privacy policy.


When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

Our website has enabled Google reCAPTCHA V3. This adds one cookie to the website. Called _GRECAPTCHA. This link gives you details on the cookie for this policy.


We believe this to be a Strictly Necessary cookie “to provide spam protection” and it ‘Expires on Session’ (when the user closes the site).

Our Website uses Complianz to manage cookie preferences. This data is not shared with third parties. For more information, please read the Complianz Privacy Statement. The following Functional cookies are set with 365 day expiry:

cmplz_policy_id – Store accepted cookie policy ID

cmplz_cookie_data – Store information about cookies that have been detected on the site

cmplz_consented_services – Store cookie consent preferences

cmplz_marketing – Store cookie consent preferences

cmplz_statistics – Store cookie consent preferences

cmplz_preferences – Store cookie consent preferences

cmplz_functional – Store cookie consent preferences

cmplz_banner-status – Store cookie consent preferences

If you accept our cookie notice, we use Anonymised Google Analytics to optimize the website experience for our users. With these statistics cookies, we get insights into the usage of our website. For more information, please read the Google Analytics Privacy Statement. The Following cookies are set if accepted:

_ga – 2 year expiry – Used to distinguish users.

_ga_<container-id> – 2 years expiry – Used to persist session state.

For Definition:

“Strictly necessary/Functional” cookies. These are cookies that are required for the operation of our Website. They generally include, for example, cookies that enable you to log into secure areas of a Website and like us assist in Spam Protection via our Contact Form or to remember user preferences. 

“Statistical” cookies. We use statistics cookies to optimize the website experience for our users. With these statistics cookies, we get insights into the usage of our website. We ask your permission to place statistics cookies.


All questions, comments and requests regarding this Privacy and Cookies Policy should be addressed to or write to Us at Data Protection Officer, 10 Dock Street, London E1 8JP.