The Story

Within striking distance of Tower Bridge, Tateside is a London-based integrator providing audio visual and IT services for commercial applications. Specialising in corporate spaces, hotels, bars, restaurants, retail stores, private members’ clubs, spas, educational spaces, events venues and homes, Tateside has built a strong global reputation through its technology-agnostic approach and providing a world-class customer experience. Collectively, Tateside is at the forefront of stellar workmanship, client relationships, a proactive service desk and systems design requirement to serve the needs of some of the biggest and most dynamic brands, including WeWork, Discovery Channel, Soho House, Selfridges and Mercedes F1.

Over six years ago, Tateside began exploring platforms to create and manage professional proposals. They required a one-stop solution that could align everyone on its team. Most importantly, as a growing team, Tateside needed a platform to scale up with its continued growth. A by-chance introduction with Jetbuilt at ISE 2017 led to a long-term relationship that has enabled Tateside to streamline workflows, eliminate inefficiencies and promote collaboration.

Relationships

“We first heard about Jetbuilt during a chance meeting at ISE back in 2017,” recalls Jack Cornish, technical director for Tateside. “We always found other quoting solutions to be a little corporate and stuffy. Jetbuilt was different, and on meeting Jetbuilt founder Paul Dexter at ISE, we couldn’t help but be engaged by his passion for the software. We signed up on the spot.”

Cornish added, “After the initial set-up, we produced proposals in record time. Jetbuilt’s support team held our hand while we familiarised ourselves with building reports. The platform includes a large preset library and integrated pricing, which helped with the onboarding process. Nowadays, we don’t need to talk to Jetbuilt much because the software just works.”

Today, Tateside cites the software as a cornerstone of its workflow, with project managers, sales team members and company owners all using the platform daily. For the last six years, Tateside has relied on Jetbuilt as its central database for projects. They have integrated Jetbuilt with their backend tools, saving even more time. As a result, team members can share projects with peers and have visibility across projects that others are quoting.

Support

Tateside supports businesses and professionals globally through various projects, including attention-grabbing digital signage, creative and collaborative meeting room technology, audio systems for the smallest coffee shop to the largest football stadium, high-end audio visual systems for residential settings, and robust networking and infrastructure. Regardless of the size or scope, each of their projects begins with a quote created in Jetbuilt’s platform.

“Through every step of the project planning process, Jetbuilt saves time and resources,” said Cornish. “The built-in product library allows us to populate rooms with our specified technology in a few clicks, and if a client requests different product options, we can just create several versions of the project without starting from scratch. This helps us to stay organised and gives us a high-level view of a project. Once a client is happy with the quote, we can render off pricing reports and send these to the site engineers or export a kit list so the correct materials can be sourced. It’s just a brilliant tick-list for each job, with transparency for us and our clients.”

Growth

By having all this information in one place, Tateside can easily review projects in case of invoice queries and observe the evolution of their product choices over the years. With Jetbuilt, each project has a project number, so in terms of working as a team, Tateside can quickly reference a project number and gather the necessary information to communicate and collaborate collectively. Additionally, team members can leave comments on projects made by others and suggest alternative products as they see fit, all within the Jetbuilt platform. Tateside can track hundreds of items and receive notifications in case of price changes.

“I have fond memories of running into Tateside’s team under the stairwell at ISE 2017,” said Paul Dexter, chief executive officer for Jetbuilt. “It’s been great to see how that chance meeting led to this years-long relationship. Collectively, Tateside and Jetbuilt have grown immensely over the last six years. We are proud to be a trusted resource to support their continued growth as we introduce new features and enhancements to simplify their workflows. Perhaps in the future, under another stairway, I can introduce Tateside to more of the expanded power of Jetbuilt.”

On the future of this collaboration, Cornish is positive that the Jetbuilt platform will continue to grow with them. “We’ve always loved the platform’s simplicity and see it as a key tool in our operation. There’s no limit to what we can do when creating proposals in Jetbuilt, and we can see our professional relationship continuing for a long time to come.”

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